SUBWAY®Restaurants

Reviews about SUBWAY®Restaurants

• Joshua Lace

  Aug, 03 2018
  ★ ☆ ☆ ☆ ☆
  I have been there three times and each time it has been terrible. Below are further details of my experiences. Key Words: Careless Manager, Lazy Staff, Undertrained Staff, Slow Slow SLOW.
  
  First Experience: Went through the drive thru, and it took approximately 20 mins before even pulling up to the window to pay for my order. After reviewing my three sandwiches, ALL THREE where completely made with either ingredients I did not ask for or missing ingredients. Keep in mind that there was no one else in the drive thru but me and when I pulled up to the window there were three people on staff with no signs of a rush inside of the store. Time: Approximately 6:30pm
  
  Second Experience: I was waiting in the drive thru line for about 10 mins so I decided to go inside to order assuming it would be faster. To no surprise, I ended up in line behind two other customers for 20 mins. This is no exaggeration! They had two members on staff. One seemed to be an old lady (the manager I believe that is always in the back) and a young female. Once I got to place my order, another worker came in from the back and the manager said, "you've been back there for a couple of hours, where you not going to come out if we wouldn't have gotten you"? The worker said, "probably not" and they all laughed. (Sooo freaking funny when you have customers waiting and the life of the business is probably going to end because of your carelessness).Time Approximately 7:00-9:00pm.
  
  Third Experience: (Recently within the past two days): I was waiting in line in the drive thru for a little under 10 mins behind another customer and decided to go inside to place my order. The only reason I chose to go inside was because the customer in front of me had not even started to place his order because the staff working the drive thru head set had not began to take his order. (Here is were it gets interesting). So I go inside and I am waiting in line for about 11 mins behind two customers when the guy that placed his order in the drive thru pulls up to the window and said he was missing something on his order and literally while that is going on at the window, another previous customer walks into the store and said her order was wrong...(Im already saying to myself "why do i put myself through this"). So while I am waiting behind what is now just one customer, I over hear the lady working the drive thru and another coworker discussing how she possibly just gave a previous customer a sandwich made with bread that was not completely done baking (all the while the manager is in the back doing manager stuff.
  
  Conclusion:
  -Its likely that it is better to go to this subway before the night shift arrives
  -Night shift workers are under trained or careless
  -DO NOT GO THROUGH THE DRIVE THRU..unless you able to spend 20 mins or more just waiting
  -Regional Manager needs to remove or replace existing manager on night shift
  -Good location/A lot of potential but terrible service
  
  I think I might go there one more time just to prove myself right again.

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